Working for one of the UKs largest and most progressive automotive groups, we are looking for an experienced 1st or 2nd line Helpdesk Support person to work within the Birmingham area.
Responsibilities / Duties include:
- Receiving, prioritising, documenting and actively resolving end user help requests across the full range of Vertu Motors IT systems and services. - Troubleshooting issues in a timely, efficient and accurate manner keeping the end user notified of current progress. - Provide IT helpdesk cover between the normal dealership main business hours (currently 8am – 6.00pm weekday and 9am – 1am Saturday Mornings).Maintaining consistent, accurate and up-to-date call logging with end user notification a key aspect - Completing and documenting current starters and leavers processes, in line with Group procedures, ensuring systems are up to date and secure. - Carry out new machine preparation for remote installation or engineer rollout including software and user configuration - Managing escalated calls, including those to third parties, ensuring they are resolved to the end users satisfaction. - Maintaining group assets and infrastructures to include monitoring system backup state, system upgrades and ensuring optimum performance - Maintaining the asset database ensuring asset location throughout the group is accurate and up to date - Involvement in key project/acquisition tasks which may arise at short notice.
Irrespective of the role, the “non-negotiables” for any of our colleagues are, drive, character, attitude, energy and talent. Relevent IT experience is important to us, as can be seen by the responsibilities of the role, but is not sufficient on its own as you will need to demonstrate that you have used those attributes to achieve your goals in the past.
We are looking for experienced and talented indivduals to provide IT helpdesk cover between the normal dealership main business hours (currently 8am – 6.00pm weekday and 9am – 1am Saturday Mornings). These hours may increase in the future to include earlier openings / later closings (Mon – Fri.) You will be experienced with the following skills:- A very good working knowledge of PCs, Microsoft operating systems including both desktop and server environments, popular windows applications, Networks, and E-mail, with a working knowledge of the following: - Active Directory/Domain Environments - Microsoft Outlook / POP3 / Exchange email systems - Anti-virus software, monitoring and Spam Filtering - Networking (TCP/IP, VPN Access etc) - Internet access and restrictions, set-up, trouble shooting, reporting. - Remote support tools including Remote Desktop, VNC applications - Printers, scanners, wireless network devices - Microsoft Office Applications - An understanding of motor retail manufacturer systems & interfaces would be desirable - Ability to remotely diagnose IT problems, and resolve through talking the user through the fix, or using remote desktop tools to resolve. Also required are: - Excellent communication and interpersonal skills - A polite and friendly telephone manner - Ability to work under pressure, and diffuse confrontational situations - Good organisational skills - A willingness to learn and work within a team
If you have the experience outlined above and would like to take your career to the next level with a 5* organisation, please apply today!