British Gas Services is the largest domestic central heating and gas appliance installation company in the UK, providing our customers with maintenance and breakdown cover under our HomeCare range. A growing part of the Centrica group, its sister companies include British Gas Residential Energy, the nation's biggest residential gas and electricity

British Gas Services provide care for our customers’ central heating, plumbing, drains, home electrics and kitchen appliances and install domestic appliances and monitored home security systems. In 1999 we achieved BSI Company-wide registration, joining an elite group of only 30 companies worldwide. In addition we have a BSI Kitemark for new central heating installations and in 2000 we were delighted to receive a Queen's Enterprise award for the field system used by our engineers.

In addition to its contact centre staff, British Gas also directly employs more than 8,000 engineers to carry out its servicing and breakdown services, who look after over 3.6 million British Gas customers.

(visit www.house.co.uk or www.centrica.com for more information on the company)

British Gas Services

We strive to provide exceptional customer service through our 1800 contact centre staff, who operate from 5 UK based call centres (Leeds, Stockport, Leicester, Uddingston – Glasgow and Oldbury – Birmingham). These call centres handle a wide variety of calls from our existing and new customers.

Doing the right thing?

A customer who calls British Gas Services is often faced with a desperate situation – they want help quickly and efficiently. Delivering all this on behalf of the business are our highly valued Customer Service Advisers (CSA) – listening, working through the problem, getting to the bottom of the issue, making arrangements, delivering a personal service and above all, easing customer concerns.

Training

You won’t necessarily have prior experience of dealing with this kind of situation, so we are committed to providing you with exceptional training and support, to enable you to provide outstanding service through professionalism, dedication and a willingness to resolve any customer issues.

Upon joining, CSAs spend up to 3 months in the Academy of Customer Excellence: 5-6 weeks in classroom training + a further 2-3 weeks on the ‘graduation bank’. The graduation bank means they work alongside other new employees, supported by experienced coaches, handling live customer calls but with that vital support on hand to guide them through the call. These 3 months’ training are key to helping new recruits find their feet and grow in confidence in the role.

Opportunities

There are many opportunities open for CSAs to progress within the company. Those who can demonstrate their passion for excellent customer service and have the right skills and ability could progress to Team Manager level within a couple of years. Where you would be responsible for the coaching and development of your team and helping them deal with situations they may not have faced before.

To help you achieve your potential and to progress within the company we offer the chance to work towards an NVQ in customer service after your probationary period. In addition, we provide a learning service for all staff members to use in their free time. It gives you the opportunity to brush up or learn new skills such as Microsoft office. This service is available at each of our company sites – all free of charge.

If you like a variety of daily challenges, are dedicated to providing outstanding customer service and have a real passion to achieve results then you should join us here at British Gas. In return, you will be rewarded with a competitive salary, performance related bonus, pension, sharesave scheme, 23 days’ holiday and flexible benefits.