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IT Service Desk Analyst
This job has expired, and cannot be applied for.
- Posted By: Randstad Employment Bureau Ltd
- Address:
- Contact:
- Date Posted: 3rd Sep 2008
- Salary: 19500 - 20500
- Location: Brownhills (B15 1A5)
- Reference Code: 61969
- Views Since Posting: 211
- Full Description:
Working for major city centre Law firm you will be based in a bust IT department delaing with queries both in the Birmingham and national offices.
Purpose of the role:
Provide 1st and minimal 2nd line support to all national and international users. Respond to enquiries and requests for assistance with the firm's computer system, PC's, and remote devices.Identify problems, troubleshoot and provide advice to assist users. Co-ordinate with other areas of the IT department to resolve problems if necessary
Relevant experience:
§Minimum 2 years IT Service Desk experience preferably in a law firm.
§Minimum 3 years experience using Microsoft Windows 2000 or XP operating system.
§Minimum 3 years experience of Microsoft Office suite to Advanced level.
§Minimum 3 year's experience using Document Management (ideally iManage/Desksite but others would be considered).
§Minimum 1 year's experience using Remote Dial in via Citirx, iPAss, RAS or other method to enable email synchronisation and offline working.
Qualifications Required:
§Maths and English GCSE
§Preferred – Computer Science Degree, ITIL Foundation, MOUSe Certification
§Excellent verbal communication skills – ability to actively listen, emphasise and gain customer confidence.
§Proven ability to translate technical information to customers with varying levels of technical knowledge.
§Excellent analytical & problem solving skills – to effectively & efficiently identify the problem & resolve/or direct accordingly.
§Logical & lateral thinking – to apply appropriate knowledge/solution to problem solving
§Good administration skills demonstrating attention to detail.
§Organised and methodical, with the ability to work targets and goals by prioritising
§Excellent Customer Service Skills and good telephone manner.
§Proven experience of working with other teams within a technical environment.
§Ability to work within a demanding environment with tight deadlines
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