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Customer Service Advisor - Fixed Contract

This job has expired, and cannot be applied for.

Posted By: Search Call & Contact Centre
Address:
Contact: 0121 352 4444
Date Posted: 1st Aug 2008
Salary: £14,500 pro rata
Location: Birmingham
Reference Code:
Views Since Posting: 304
Full Description:

A large financial organisation based in Birmingham City Centre is looking for Customer Services Co-ordinators to join their team.

You will be required to handle incoming calls with a focus on building and maintaining customer relations, as well as identifying sales opportunities.

The role requires you to:
· Deal with issues and queries from potential and existing customers, on products and services.
· Take ownership of every call, ensuring all documentation is complete and the customer is aware of what is happening next.
· Liaise with various departments to ensure that information is obtained in relation to all policy/processing issues.

You will need to have excellent written and verbal communication skills, as well as have the ability to plan, prioritise and organise your work load. Knowledge of the financial services industry is essential for the role, as it the ability to engage in detailed discussions about the products offered.

This is a fixed term contract (until December 2008)

Benefits include 25 days holidays (pro rata), a bonus scheme, ,pension scheme, flexible benefits scheme & more!

If you are able to work and perform well under pressure, this could be role for you. Contact Sandi now for more information, on 0121 352 4428