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Client Manager

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  • Posted By: Hays Banking
  • Address:
  • Contact: 0121 230 1495
  • Date Posted: 3rd Sep 2008
  • Salary: £35000 - £40000 per annum
  • Location: Birmingham
  • Reference Code: 00186519
  • Views Since Posting: 108
  • Full Description:

    The team are leaders in their fields and attract the highest calibre of staff; client-focussed, experienced, innovative and passionate people who work with energy and professionalism.

    Their strategy is to create an environment where the employees can thrive and develop and then reward them for it (so much so that the company was recently shortlisted for 'Most Effective Overall Benefits Strategy' at The Employee Rewards and Benefits Awards for the excellent benefits package).

    The role:

    To ensure the security and profitability  through efficient and effective credit control of a portfolio of clients. To establish and maintain a professional and efficient relationship with their allocated portfolio of clients.
    .
    Key Tasks
    * Ensuring appropriate practice and procedures are followed to protect the security within the book - this includes daily reviews
    * To attend regular meetings with their company management team to communicate operations strategy and remain informed of business development
    * To maintain client relationships through regular contact, verbally and by personal visits
    * To review own teams sales ledgers on an agreed basis and follow up action decided upon during review
    * Agree individual credit control systems with clients
    * Monitor and review funding levels to agreed parameters, recommending changes where appropriate
    * Prepare month end reports in line with  procedures
    * Achieve targets set for collection of client's sales ledgers by way of telephone calls and letters
    * Refer customer queries to clients within 24 hours
    * Deal with client queries effectively within 24 hours
    * To review client performance regularly in conjunction with operations management and report in writing with regard to any remedial action
    * To conduct regular meetings with their teams and be aware of their team's activities on an ongoing basis
    * To lead, manage and develop their team to achieve both business and personal objectives
    * To use their understanding of the group and company strategy as a basis for both personal and business decision making
    * To ensure that best practise is both shared and implemented within their operating company

    The ideal candidate will have experience within the Invoice Finance, factoring/ discounting industry.

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