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Team Leaders - Call Centre

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  • Posted By: Able Personnel UK Ltd
  • Address:
  • Contact: 0121 7021408
  • Date Posted: 15th Jul 2008
  • Salary: £18K to £21K
  • Location: Birmingham
  • Reference Code:
  • Views Since Posting: 22
  • Full Description:

    Team Leaders - Call Centre
    £18K to £21K
    Edgbaston, Birmingham

    Working 37.5 hours per week, however must be flexible with start and finish times as the offices are open 8am to 8pm and this may increase to 12pm midnight in the future, so sometimes will start late and work until 8pm, you only work 37.5 hours per week however the role does involve working some weekends Saturdays and some Sundays with time off in the week, so flexibility is required
    Excellent promotional prospects

    Managing Customer Services Agents within a busy call centre department
    The team take inbound calls for a sports channel and handle various queries
    The team to do a small percentage of outbound calls
    Listening into calls and monitoring performance
    Producing reports for the call Centre Manager on times spent on each call, making sure the team are hitting their targets
    Identifying training needs and training staff on how to handle customers or booking them in for training with the companies Trainer
    Must have worked in a call centre managing an inbound or outbound team

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