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Customer Service OfficerView Job details:
| Posted by: | Hays Banking |
| View all jobs from Hays Banking | |
| Address: | St Phillips House 4 St Phillips Place Birmingham B3 2SL |
| Contact Details: | 0121 230 1495 |
| Date Posted | 8th Jul 2008 |
| Reference Code: | |
| View Since Posting: | 13 |
| Salary: | £12,500 - £13,500 |
| Vacancy Location: | Birmingham |
| Full Description: | |
| My client a Leading high street bank is looking to appoint 7 Customer Service Officers in the Birmingham Area. You will need to provide face-to-face transactional banking service within the branch providing world class service and generating sales and referrals. - Be the first point of contact for customers in the branch in order to deal with and action either a range of general banking/account enquiries/concerns and/or specific service/product enquiries - Follow security protocol to identify customer - Identify where the Bank can help the customer (and directing them on to the appropriate service area when they cannot assist) - Pursue potential sales leads - Contact customers to discuss opportunities to help them and arrange appointments - Update customer file and/or diary system after each action - Action postal/fax/e-mail correspondence where necessary - Prepare batches of work for processing off-site · - Liase with and/or refer calls to other internal departments/external parties where necessary - Where appropriate – balance cash at end of day |
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