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Call Centre Operative
This job has expired, and cannot be applied for.
- Posted By: Bell Cornwall Associates Limited
- Address:
- Contact: 0121 515 5910
- Date Posted: 2nd Jul 2008
- Salary: £14000 - £14500 per annum + attainable 3k bonus
- Location: Walsall
- Reference Code: SU BCA 433
- Views Since Posting: 11
- Full Description:
An exciting opportunity has arisen within a busy and lively telecommunications company, for a customer communications specialist.
The main purpose of this role will be to manage all internal and external customer service enquiries related to the service delivery and new customer requests. All calls should be answered in an efficient and professional manner, helping the customer and endeavouring to solve their problem will be your main aim.
You will also be expected to monitor faults and ensure that customer service levels are met proactively. This involves tracking the progress of customer enquiries to ensure that all customer reports and orders are completed satisfactorily.
This role requires a candidate who can hit the ground running with outstanding communication skills and the ability to remain calm under pressure. As well as excellent IT skills and a working knowledge of Microsoft packages such as Word, Excel and Outlook.
Experience within a customer service role or environment is integral.
If the above is of interest to you and you wish to hear further details then please contact Sarah Underwood at Bell Cornwall Associates on 0121 515 5910 or email a copy of your CV to sarah@bellcornwall.com
Log onto www.bellcornwall.com for all other vacancies that Bell Cornwall Associates are currently recruiting for on behalf of their clients.
BELL CORNWALL ASSOCIATES
RECRUITMENT SPECIALISTS
(For the purposes of recruiting for this vacancy Bell Cornwall Associates is acting as a recruitment agency. Bell Cornwall Associates is an equal opportunities employer who welcomes applications from all age groups)
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