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Domestic Manager

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Posted By: Hays Construction and Property
Address:
Contact:
Date Posted: 2nd Jul 2008
Salary: £21,000
Location: Birmingham
Reference Code: 1318439
Views Since Posting: 3
Full Description:

The purpose of this role is to ensure high standards of cleaning are maintained throughout the Hospital environment that assists in ensuring a positive service user experience and reflects the values of the organisation. Responsibilities include the day to day effective management of the In-house cleaning staff and sub contractor staff for the PFI contract covering approximately 50 buildings. To conform to current legislation, health, safety and welfare policies and procedures and departmental policies and procedures.

You will be responsible for ensuring work is carried out in accordance with the Project Agreement, Schedule 12.2 Cleaning Services and all Key Performance Indicators are met.
Ensure compliance with all procedures and policies, particularly Health and Safety and Environmental matters.
Ensuring that Business Services staff and the sub contract staff deliver effective, cost efficient services to agreed service levels.
Leading and managing the on-site supervisors to ensure that an integrated site services team is effectively managed.
Ensuring high levels of customer satisfaction are achieved and maintaining regular contact with client representatives.
Participate in QUENSH Programme for areas responsible, utilising Health, Safety and Environmental support where necessary. This will require a monthly ‘good housekeeping’ check for work areas in your buildings, and a monthly H&S audit.
Assist in report preparation and presentation in respect of cleaning activities.
Assisting in establishing a mechanism for the best practise to be executed across the hospital wards and departments.
Coaching and counselling supervisory staff to ensure that they adopt and follow practices and procedures.
Carrying out regular self-assessments of account performance; including client assessments and collating information for presentation to the Site Services Manager.
Setting timely objectives for all team members; implementing Appraisal and development programmes together with development plans.
Responsible for ensuring all cleaning materials are correctly marked / stored in accordance with C.O.S.H.H regulations.
Ensuring appropriate communication is provided to staff, which includes presentations and informal discussions
To conform to the QUENSH Programme utilising Health, Safety and Environmental support where necessary.
Liaising with other Managers to carry best practise forward across all locations.
To carry out disciplinary/grievance investigations.
Responsible for ensuring Hotel Services Supervisors order, control and issue cleaning materials to Hotel Services Staff and to provide weekly expenditure for each building to the Site Services Manager
Responsible for the recruitment and selection of staff including site inductions.
To carry out regular monthly meetings with site staff.
Providing progress reports to the Facilities Service Manager.
Identifying opportunities for Account growth service and cost Improvement.
Ensuring all out of hours emergency attendance requests are complied with.
To daily monitor all work to ensure standards are maintained.
Respond and resolve problems/complaints as they arise or when identified.
To ensure all routine and periodic activities are completed
To maintain quality procedures and assist in the retention of ISO 9002 ISO 14001
Ensure compliance of Health and Safety legislation and assist in the maintenance of a safe and secure working environment.
Responsible for the supervision of the PPM rota for deep cleans and routine carpet cleaning
Control of cleaning consumables and report on monthly expenditure

Essential:
Management skills qualification/technical cleaning qualification.
City Guilds 764 -1 Certificate in Cleaning Science
City & Guilds 764-2 Certificate in Cleaning Science
BICS Assessor certificate or working towards within 12 months
Good knowledge of Microsoft software including Outlook, Word, Excel
Current Driving Licence and car owner to use for work.
Proven track record of managing a large building or multi site cleaning operation.
Proven track record of managing large numbers of staff.
Knowledge of technical aspects of cleaning
To be able to deal with employee representatives.
Knowledge of Health and Safety requirements
Proven track record of working within a budget of £1m
Good communication skills; verbal and written
Track record of organising and managing self and others efficiently.
Good track record of effectively controlling service budget.
Ability to respond to emergency situations.
Ability to provide high quality services within tight timescales.
Able to establish good working relationship and communicate effectively with all ward staff, patients and colleagues
Good organisational skills
Basic Computer Literacy skills or willingness to undertake basic training.
Able to work alone or as part of a team.
Ability to work autonomously, under own initiative.
Maintains total confidentiality and a high level of professionalism.
Strong customer focus.
Able to be assertive without being aggressive.
Ability to trouble shoot and problem solve.
Ability to relay information accurately
Flexible and able to adjust working hours according to demands of job and service.
Desirable:
IOSH Certificate (or willing to undertake within 12 months)