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Catering & Cleaning ManagerView Job details:
| Posted by: | Hays Construction and Property |
| View all jobs from Hays Construction and Property | |
| Address: | St Philips House, 4 St Philips Place Birmingham B3 2SL |
| Contact Details: | |
| Date Posted | 23rd Jun 2008 |
| Reference Code: | 1318174 |
| View Since Posting: | 3 |
| Salary: | £28,000 |
| Vacancy Location: | Birmingham B23 |
| Full Description: | |
| The purpose of this role is to take management responsibility for the Cleaning & Catering Department (Hotel Services) to a number of premises To lead and influence the operational delivery of comprehensive, high quality, cost effective Hotel Services in all aspects of the policies and procedures, quality issues, staff training, sub-contracts management, Government led initiatives, food safety and health and safety legislation and internal procedure/service manuals. To produce reports, make recommendations; work with/lead/chair meetings with clinical and non-clinical representatives regarding national and local initiatives which contribute to the Trust improving services to patients, staff and visitors. Job Summary Responsible for the day to day effective management of the Cleaning and Catering staff (Hotel Services) and sub contractor staff for the PFI contract and other Regional Contracts. Principle Duties and Responsibilities Ensure the provision of cost effective Hotel Services throughout the Trust and regional premises in accordance with the contract documentation, where appropriate including all necessary service enhancements and the delivery of required cost efficiency savings. Responsible for the implementation and effective management of a Cook Chill / Freeze System and Pick and Pack distribution Kitchen Ensuring departmental compliance to all statutory regulations affecting the range of Hotel Services including Food Hygiene and Health & Safety at Work, etc Compliance with all policies, procedures and practices and to be responsible for keeping up to date with any changes to these. Effectively manage the changes required in staff practices and culture, which are necessary to ensure a continuing successful Hotel Service delivery. Manage any restructuring process, which may be required within Hotel Services to facilitate a more flexible service delivery. Constantly seek to improve and extend such services. Constantly review both management and staff performance together with their individual training needs through the review process and actively work towards the retention of the award ‘Investors in People’. Develop and implement a staff training policy that reflects current changes in technology, work methods and legislation Monitor and actively control departmental sickness and absence to achieve a target level of 2.5% or less. Administer sub-contract services to ensure continually improving services and to achieve the best value for money. Analyse the performance of all activities carried out by the department in order to identify areas of under achievement, potential improvement and the development of revised working arrangements, systems and procedures. Implement regular strategic service reviews and develop innovative proposals to reduce costs and improve efficiency/cost effectiveness. Provide the organisation with a monthly analysis of all levels of work, performance parameters including the allocation of staffing and other resources. Deliver the relevant aspects of the plan in relation to the ‘Better Hospital Food’ and ‘Cleanliness in Hospitals’ initiatives. Participation in the ‘on-call’ rota Responsible for the monitoring and auditing of Catering and Domestic Services. Leading and managing the on-site supervisors to ensure that an integrated site services team is effectively managed. Ensuring high levels of customer satisfaction are achieved and maintaining regular contact with client representatives. Participate in QUENSH Programme for areas of responsibility, utilising Health, Safety and Environmental support where necessary. This will require a monthly ‘good housekeeping’ check for work areas in your buildings, and a monthly Health and Safety Audit. Responsible for the upkeep of the cleaning equipment register. To maintain effective relationships with employee representatives at all times. Responsible for the ensuring adequate cleaning machinery is provided to Hotel Services Staff, repaired, condemn and replacement. Carrying out regular self-assessments of account performance; including client assessments and collating information for presentation to the Head of Soft FM & Technical Responsible for ensuring all cleaning materials are correctly marked/stored in accordance with C.O.S.H.H regulations. Ensuring appropriate communication is provided to staff, which includes presentations and informal discussions. Liaising with other Managers to carry best practise forward across all locations. To carry out disciplinary/grievance investigations. Responsible for ensuring Hotel Services Supervisors order, control and issue cleaning materials to Hotel Services Staff and to provide weekly expenditure for each building to the Head of Soft FM & Technical Responsible for the recruitment and selection of Hotel Services Staff including site inductions. To carry out regular monthly meetings with Hotel Services Staff. Providing progress reports to the Head of Soft FM & Technical Identifying opportunities for Account growth service and cost improvement. Ensuring all out of hours emergency attendance requests are complied with. Responsible for maintaining and the supervision of the PPM rota for deep cleans and routine carpet cleaning To undertake other relevant ad hoc duties requested by your line manager. |
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