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Helpdesk Operator Night Shift
This job has expired, and cannot be applied for.
- Posted By: Hays Construction and Property
- Address:
- Contact:
- Date Posted: 17th Jun 2008
- Salary: £24k
- Location: West Bromwich
- Reference Code: 1317168
- Views Since Posting: 6
- Full Description:
Our client is looking for two night shift Operators to be responsible for the night shift delivery of diverse FM services hard and soft (M&E and fabric services and maintenance, cleaning, security, waste, manned guarding etc.) within a given cluster, including supply chain and Delivery Team performance.
The ideal candidate will exhibit the following essential technical competencies for the role:
§ Proven track record in a similar FM helpdesk role (allocating and managing work orders etc)
§ A basic understanding of commercial and budgetary management
§ Proven track record of contributing to the control of business in excess of £1m
§ IT literate, demonstrable knowledge of operating computer aided facilities management software packages (i.e. Maximo or similar). Use of MS Office software suite.
§ Background in dealing with sub-contractors and supply chain
§ Proven track record in the supervision of building engineering services and/or soft services
§ Knowledge of successful process management
§ Understanding of help desk/call centre processes and work flow
The following technical competencies are desirable for the successful candidate:
§ Proven track record in successful people management
§ Understanding of asset management information system
§ Knowledge of working for public service sector
§ Proven track record in the management of internal multi skilled service delivery teams
§ Background in a particular FM service
§ Proven track record in the use of mobile works management systems
§ Holder of a full and valid driving licence
§ Valid formal Health & Safety qualification e.g. IOSH
Key Result Areas:
Programme Management
Employee Management
Networking
Budget Management
Performance Management
Quality Management
Compliance & Fraud
Supply Chain
Responsible for the co-ordination of all out of hours reactive services.
Detailed planning and co-ordination of work with Service Managers and supply chain
Support of incidental works and other new works programmes
Ensure that information held on information management system (IMS) is accurate and timely
Manage the Helpdesk reactive work and on-call service
Overseeing the delivery of services by directly employed staff and supply chain ensuring adequate resources are available to meet established, programmed and reactive services
Ensure that only those appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
Liaison with Client representatives and customers
Development of positive working relationships with outsourced service providers
Management of budget to ensure works are completed to time and cost
Collate performance data across all services which can be readily processed and analysed to realise real-time performance
Use of IMS to produce performance figures against contractual performance indicators while also managing allocated works
Undertake quality audit of works in progress and completed
Support the Continuous Improvement (CI) programme and identify issues to drive forward contract development. Contributes to the CI Team.
Fraud awareness
Responsible for ensuring compliance with relevant legislation, Health & Safety, Quality Assurance & Environment
Co-ordinate and liaise, audit and manage the supply chain
Contribute to the review of supply chain partners to meet service needs
1st stage interviews will be taking place at Hays Birmingham between 21-27th May and 2nd stage with Interserve week commencing 27th May. Offers will be made in the same week.
For more information and to apply online, please visit our dedicated recruitment website at http://hays/jobs/interserve/
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