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credit services manager 27- 33k basic

Adecco - Birmingham Jobs


Posted by: Adecco - Birmingham
View all jobs from Adecco - Birmingham
Address: 66-69 New Street
Birmingham
B2 4DU
Contact Details: 0121 6434433
Date Posted 16th May 2008
Reference Code: 16.05
View Since Posting: 100
Salary: 27,000-33,000 basic
Vacancy Location: Birmingham
Full Description:
CREDIT SERVICES MANAGER – 27000 -33000 BASIC

Based in Birmingham centre our client is the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place! and currently provide an award-winning service.
As a credit services manager you will be responsible for 6 team managers in this busy fast paced call centre, supporting, coaching and developing them into the best Team Managers! if you are looking for a challenge then this is the role for you.

•To achieve operational productivity and performance KPI’s, (e.g. inbound / outbound productivity, Cash Collected in excess of 3.5 million pounds per month / Customer Churn, departmental absence and attrition).
•Develop initiatives that drive the centre’s performance e.g. accreditation / incentive schemes.
•To lead Team Managers in the achievement of KPI's through effective and regular coaching / feedback and appraisals (1-2-1) sessions. To include timely identification and management of under performance in line with Virgin guidelines and policies.
•Responsible for the succession planning of Team Managers through support, guidance and coaching of the individuals.
•Identify risks in the achievement of service levels that will impact the customer and take appropriate steps to over come or significantly reduce these risks.
•Strategic implementation and continual review of project work that allows growth within the department and works towards the business key objectives.
Operational responsibility to ensure delivery of KPI’s in line with quality standards and Credit Policy.
•Champions of demonstrating the behaviour expected of the company in all interactions with all internal / external customers and colleagues and making sure they are upheld within the department through Team Managers.
•To aid in all aspects of optimum resourcing for the centre, ensuring headcount budget is maintained through the recruitment of quality employees and absence minimised.

You must possess call centre supervisory experience and have excellent management skills, you must also possess excellent communication and written skills with the motivation and determination to succeed.

Please send a cv to clare.gamble@adecco.co.uk