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Service Desk Co-ordinatorView Job details:
| Posted by: | Able Personnel UK Ltd |
| View all jobs from Able Personnel UK Ltd | |
| Address: | Centre Court 1301 Stratford Rd, Hall Green Birmingham B28 9HH |
| Contact Details: | 0121 7021408 |
| Date Posted | 14th May 2008 |
| Reference Code: | |
| View Since Posting: | 102 |
| Salary: | 16K per annum |
| Vacancy Location: | Solihull |
| Full Description: | |
| Service Desk Co-ordinator Solihull 16K per annum 9.00am-5.30pm Monday to Friday This position involves recording, monitoring and escalating all customer correspondence. The role also involves maintenance of team and customer documentation, and the generation of team statistics. Ensure all inbound e-mails, telephone and paper queries are recorded on the service desk system. Assign and monitor all customer issue to appropriate team members. Update and maintain customer detail records. Including e-mail addresses. Update and maintain information services working documents including check sheets. Deliver prompt responses/updates/solutions to both internal and external customers where required. Microsoft Excel skills essential & knowledge of Word. Minimum grade 'C' GCSE in English and Math's or equivalent |
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