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Operations / Call Centre ManagerView Job details:
| Posted by: | A M Legal |
| View all jobs from A M Legal | |
| Address: | Neville House 14 Waterloo Street Birmingham B2 5TX |
| Contact Details: | 0121 634 6100 |
| Date Posted | 12th May 2008 |
| Reference Code: | BW |
| View Since Posting: | 143 |
| Salary: | 28,000 - 33,000 |
| Vacancy Location: | Birmingham |
| Full Description: | |
A fantastic opportunity has arisen for an experienced operations manager to work within an international and highly reputable organisation. Working in the heart of Birmingham this call centre based role will involve managing team mangers. You will be achieving operational productivity, driving centre performance, leading managers in achieving KPI's, deal with succession planning of team managers. You will get involved with project work, implementing solutions and resolving issues, one to ones, coaching, mentoring, responsible for 90% of operational decisions, utilising resources, handle the disciplinary process and more. The successful applicant must have experience of managing team managers (rather than team leaders). Experience of working within the call centre environment would also be highly advantageous. Excellent benefits package on offer including quarterly bonuses (up to £900/quarter), 25 -28 days hols! Discounted products and services, healthcare, pension and much more! If this sounds like a role for you or if you are interested in similar office support roles then please e-mail me your CV today r.wright@katiebard.com or call Becci on 0121 6334443 |
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