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• Throughout The West Midlands
• Posted 30th Mar 2012
• 
• Posted by: Vertu Motors
• Salary: £12k basic and £35k OTE with company car and benefits
• Job Type: Permanent
• Reference: 1349
• This job has been viewed 52 times since it was posted.

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Job Description

Roles and Responsibilities: 

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To build trust, communicate well and exceed customer satisfaction expectations and, where there is a manufacturer score to exceed their national average. To provide a service-based experience to customers and make them feel the value of placing their custom with the Company.

Maximising Opportunities: Maximising the opportunity to do business through prospecting, following-up prospects, handling in-bound phone enquiries, walk in prospects and Internet enquiries and by developing the Customer Relationships through creating an effective first impression and to qualify the customer thoroughly in a professional and courteous manner of product presentation. In addition to gain referral business (Recommend a Friend).

Maximising Profit: Through achieving the monthly targets, set by your Manager, for unit sales, profit per unit, finance penetration and add-on products in a professional and honest manner.

Data Quality and FSA Compliance: To accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database. Manage and maintain through the manager your Diary in line with Group strategy and to ensure that you adhere to the Company’s FSA obligations at all times.

What we're looking for: 

You will be an experienced retail sales executive with a settled career history in the motor industry. Or

You will be confident and well presented with a desire to succeed and the ability to quickly establish and build rapport. You will also possess a clean driving licence and be FSA approved.

We are looking for individuals who possess the following attributes:

• Are target driven

• Have good planning, Time Management and Organising Skills

• Literacy & Numeracy

• Customer service orientated

• Good Communication

• Positive Attitude

• Strong Influencing Skills

What you can expect:

If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and performance-related bonus, company car, childcare voucher scheme, share incentive plan and pension scheme. If you are interested in joining the most progressive team in the industry please apply.